Returns & Exchanges

At Nirmal Online, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a hassle-free 14-day return and exchange policy for all unworn items with original tags.

1

Initiate Request

Log into your Nirmal Online account, navigate to your order history, and select the items you wish to return or exchange.

2

Package Your Items

Securely pack the products in their original packaging, ensuring all tags are attached and the invoice is included inside the parcel.

3

Handover to Courier

A representative from our logistics partner will arrive at your doorstep within 48 hours to collect the return package.

4

Quality Check & Refund

Once our warehouse team verifies the item condition, your refund will be processed to your original payment method or Nirmal wallet within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing